Website enquiries
If you send a message through the site, we use the details you type to reply and keep track of the request.
How Vision Optimise Ltd handles your details
This page explains what we collect, why we collect it, how long we keep it, and the choices you have under UK GDPR. It covers enquiry forms, email contact, phone calls, and basic website use. Straight answer. No guesswork.
- Controller details listed below
- Lawful basis stated plainly
- Your rights explained in English
What this policy covers
Email and phone contact
We keep contact details and the content of your message so we can handle the discussion properly. Nothing extra.
Basic technical data
We may log browser type, device details, and page requests for security, diagnostics, and site upkeep.
Your rights
You can ask for access, correction, deletion, restriction, or objection where the law allows it.
How we use data
| Data type | Typical use | Who sees it | Usual retention |
|---|---|---|---|
| Enquiry form details | Reply, quote follow-up, and record keeping | Internal team only | As long as needed |
| Contact history | Track decisions and avoid repeated questions | Internal team only | Business record period |
| Technical logs | Security checks and site support | Hosting and support providers | Short-term |
| Legal records | Meet regulatory, tax, and audit duties | Relevant advisers, if needed | Set by law |
What happens to your information
Enquiry handling
When you contact Vision Optimise Ltd, we use your name, email address, phone number, and message to answer you and organise the next step. If the conversation becomes a project, we keep the relevant record so we can manage scope, timing, and billing. Simple.
- We do not ask for more than we need.
- We use details for the request you made.
- We can delete records when the law allows it.
Sharing and security
We share data only with suppliers that help run the website, email, or hosting, and only where they need it to do that work. Access is limited. We also use technical and organisational controls to reduce misuse, loss, and unauthorised access.
- Access is restricted to relevant people.
- Supplier use is tied to service delivery.
- Security reviews happen as part of normal operations.
Your choices
You can ask to see the data we hold, correct details that are wrong, object to some processing, or ask us to erase records where we have no legal reason to keep them. If you want to do that, use the contact details below. We will answer within the lawful time limit.
- Access request.
- Correction request.
- Deletion or objection request.
Controller details
Vision Optimise Ltd is the controller for the personal data described on this page. Our address is 1000 Dockside Road, London, Newham, E16 2QU, GB. Use [email protected] for privacy questions, or call +44 7965 123178 if you want to speak with someone directly.
We keep this policy under review so it matches the way the site actually works. If a process changes, we change the wording too. That matters.
Return home
How we keep it tidy
"We keep records short, relevant, and easy to find. That makes deletion requests and corrections far less painful."
Ravi Woloszczuk, operations lead
"When a client asks what we hold, we can answer plainly. That saves time and keeps the work moving."
Bic Amobi, account manager
Facilities
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Questions people ask
Do you collect data from every visitor?
No. We only collect personal data when you contact us or when the site records basic technical activity needed to run and secure the service.
Do you use data for marketing?
We use contact details to answer enquiries and manage relationships. If we ever use data for marketing, we do it in line with UK rules and with the right basis.
How can I make a request?
Email [email protected] or write to Vision Optimise Ltd, 1000 Dockside Road, London, Newham, E16 2QU, GB. Tell us what you want changed or removed, and we will handle it.
Can I complain if I am unhappy?
Yes. You can raise the issue with us first. You can also contact the UK data protection regulator if you think your rights have not been handled properly.